This paper is published in Volume 4, Issue 4, 2019
Area
Economics,Machine Learning And Natural Language Processing
Author
Rohan Bhasin
Org/Univ
Modern School, New Delhi, Delhi, India
Pub. Date
16 April, 2019
Paper ID
V4I4-1139
Publisher
Keywords
Machine Learning, Deep Learning, Chatbots, Financial inclusion, Customer support, Natural language processing

Citationsacebook

IEEE
Rohan Bhasin. Chatbots for financial inclusion, International Journal of Advance Research, Ideas and Innovations in Technology, www.IJARnD.com.

APA
Rohan Bhasin (2019). Chatbots for financial inclusion. International Journal of Advance Research, Ideas and Innovations in Technology, 4(4) www.IJARnD.com.

MLA
Rohan Bhasin. "Chatbots for financial inclusion." International Journal of Advance Research, Ideas and Innovations in Technology 4.4 (2019). www.IJARnD.com.

Abstract

Chatbots can be seamlessly integrated with help support sectors and customer service for banks, insurance companies, stock indexes and investment houses as well as hedge funds. It can also bridge the gap for people looking for financial guidance, where a chatbot can prove to be a financial advisor. Businesses spend $1.3 trillion on 265 billion customer service calls each year. Chatbots can help businesses save on customer service costs by speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine questions.
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